HELP

TICKETSHOP HELP 

 
STEP 1:   When you have decided to order click at the event of you choice on „buy tickets for this event“ . Do not worry, your order will be charged only at the end of the procedure when you confirm your purchase. The total amount is charged only when the order has been successfully processed and when tickets will be sent to you.WARNING: Selected tickets are temporarily reserved for 24 minutes in your shopping basket, after which the reservation expires.

STEP 2 – SEATING PLAN BOOKING:  You can also choose your seats directly in the interactive seating plan. (Attention: To be able to use the seating plan booking, pop-up blocker must be deactivated and Java must be installed on your computer - free download: www.java.com).Use the navigator to select your prefered area of seatmap and use "+" and "-" buttons to change zoom level. You can now choose your seats by simply clicking on your desired seats. Continue your order by clicking on the button "to basket".

STEP 3 – DELIVERY INFORMATION / PAYMENT INFORMATION:   On this page you will be able to select the delivery method (e-ticket) and the payment method (payment card). Click the button below "to customer Info" to continue the procedure.

If you have forgotten the password, leave the email address with which you registered, and click the "Send" button.

STEP 4 – CUSTOMER INFO / REGISTRATION:  You will now be directed to the formulary page for the necessary data (email address, first name, last name, phone number, country, city, postal code, address). Enter the required information. In case you already have an account, switch to "I already registered, log me in" and type in the previously selected password. In case you have forgotten your password, click on the "forgotten password" link.Use the link we will send you your email address to set a new password.

You can also specify an invoice address (different from your delivery address – eg for company invoice) by clicking the checkmark"Invoice should be written to a different name".

To go to the payment page, you must first tick the "I accept the Terms of Use" field, then click on the "Payment" button.

At any time, you can edit items in the basket (add, delete, edit, etc.). To get to the shopping basket, please click on the "shopping basket" symbol at the top of the page. 

STEP 5 – PAYMENT:  At this step, you will be redirected to the payment service provider.Payment can be made with the following payment cards: Visa, Mastercard and American Express. You can find more information about the payment method here.Please, do not close the browser until the result of the purchase appears on the website.

STEP 6 –PURCHASE CONFIRMATION: You will now receive a message that your order has been made successfully, as well as the link that leads to your tickets. In the next few minutes, you will receive an email confirming that your order has been successfully processed. The confirmation also contains the link that leads to your tickets.

 

 

HELPING THROUGH THE USE OF TICKETS.RS GIFT VAUCHER

Tickets.rs Gift Voucher can be used for shopping only at www.tickets.rs for any event in our system, within one year from the date of purchase. The Gift Voucher is used as a method of payment in the process of online shopping by entering the Vouchers code in the field "Gift Voucher usage", which appears in the basket after selecting the desired tickets. The system on the basis of the Voucher code recognizes the amount on the voucher and use this amount as a method of payment. If the value of the tickets in the basket is lower than the amount on the voucher, the rest of the money remains on that voucher and can be reused in the next transaction.

 

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